Our Standard Operational Procedure:
At Commercial Display, we are committed to providing you with the best TV mounting service possible. To ensure a seamless and safe installation experience, we have outlined our SOP for TV Mounting. Please take a moment to review the steps involved in the process, which will help you understand what to expect when our professionals arrive at your location.
- Pre-Service Consultation:
- Our team will contact you to schedule an appointment and confirm the details of the TV mounting service.
- Assessment and Planning:
- Upon arrival, our technician will assess the installation area to determine the best mounting location for your TV.
- We will discuss your preferences regarding the height and placement of the TV and ensure it complements your room’s aesthetics.
- Equipment and Tools:
- We will bring all necessary tools and equipment to complete the installation.
- Our team will ensure that your TV and wall mount bracket, if not provided by you, are suitable for the installation.
- Safety Precautions:
- Safety is our top priority. Our professionals will take all necessary precautions to prevent damage to your TV and the surrounding area.
- We will verify the structural integrity of the wall to support the TV’s weight.
- Installation Process:
- Our technician will securely attach the wall mount bracket to the chosen location on the wall.
- The TV will be carefully mounted onto the bracket, ensuring a level and secure fit.
- All cables and wires will be neatly organized and concealed for a clean and professional appearance.
- Testing and Calibration:
- After mounting, we will calibrate your TV to ensure optimal viewing angles and performance.
- Our technician will check for any issues and make adjustments as necessary.
- We will clean up the workspace, leaving your area in the same condition as when we arrived.
- We’ll remove any packaging materials and debris, ensuring your satisfaction with the installation.
- We will guide you through the basic TV functions and demonstrate how to operate your newly mounted TV.
- Customer Satisfaction Check:
- Your feedback is essential to us. Our technician will ask for your input and address any concerns or questions you may have.
- Payment and Warranty:
- Once you are satisfied with the installation, payment will be processed as agreed.
- You will receive information about the warranty on our work and any additional warranties on products or equipment.
- Post-Service Support:
- If you encounter any issues or have questions after the installation, please don’t hesitate to contact our customer support team.
We take pride in delivering quality service, and we aim for your complete satisfaction. If you have any special requests or concerns, please feel free to discuss them with our technician during the pre-service consultation. Our team is dedicated to making your TV mounting experience a positive one.